Help center
Get help with learning, teaching, or your account.
Signed-in users can connect a support request to a course, order, classroom, replay, certificate, or instructor application. You can also email support@ailivecourses.com.
Learner support
Get help with account access, enrollment, schedules, classroom preparation, attendance, replay access, assignments, certificates, cancellations, or refunds.
- Use support in your account
- Reference the affected course or order
- Never send payment credentials
Instructor support
Use your instructor workspace for application, proposal, course review, cohort, agreement, earning, or delivery questions.
Privacy, accessibility, and safety
Email privacy@ailivecourses.com for data-rights requests. Email support@ailivecourses.com to report an accessibility barrier, rights concern, safety issue, or formal complaint.
Keep your request connected to its context.
Sign in to open and follow a private support request.
Open account support